Privacy Policy

Introduction

Recognize Ltd knows that your privacy is very important to you. When it comes to the collection of personal information, we follow some straightforward principles. We aim to be clear about the data we collect and why. 

Please note that Recognize Ltd reserves the right to update or change this privacy notice at any time. We review our privacy notice annually. If it is updated or changed during the service we are providing you with, we will notify you and provide a link to our new data privacy policy.

All our employees who handle personal data have agreed to the terms of our Data Protection Policy and have a responsibility to comply with it accordingly.

What personal data do we collect?

The type of data we collect depends on the interaction you have with us. It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum, include:

• Your full name
• Your address
• Your phone number
• Your email
• Past and current medical history
• Date of birth
• Company referring reference or membership number
• Bank account details (where direct payments taken)
• Or any other information that you might choose to volunteer that can be used to identify you when you ,register with us and log through the website subscribe to receive our  newsletters or any other information from us. Complete voluntary survey from time to time; participate in online discussions or forum; respond to our marketing communications; correspond with us via phone, email or otherwise. 

You are under no obligation to provide any such data. However if you choose to withhold requested information you may not be able to access all of our website content and services.

Publicly Available Information

We may collect information about you that is directly available on the internet such as Facebook, Linked in, twitter, google or other publicly available information that we acquire from our service providers.

If you are Recognize Ltd employee/intern/subcontractor/freelancer, we require to collect and process more data in order for you to work with Recognize Ltd. We may share some of your data with our partner’s. Data we require include: 

• Your full name
• Your address
• Your phone number
• Your email
• Past and current medical history
• Date of birth
• CV
• Bank account details (to receive salary)
• National Insurance
• One form of identity
• At least two references
• Copy of qualification
• Copy of indemnity insurance

Participants and businesses we work with may be asked to complete forms or questionnaires for course or coaching/membership facilitation. Wherever we do not need to collect personal data to deliver a service we will not do so.

Zoom/virtual sessions are a part of the service Recognize Ltd provides online. These are recorded. Clients can choose whether or not they wish to participate in these sessions. A copy of the recorded session will then be made available via the Recognize platform. Recorded materials are not shared on any commercial platform, or outside the group participants, without the written permission of all involved.

If you do not provide us with personal data which we need to deliver a service, we will try to provide the service, but it may be impossible.

N.B. Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent  from that person.

How else have we obtained your personal data?

We may also collect or receive personal data relating to you in the following scenarios: 

1. Where we buy in your personal data (name and company or corporate email address from marketing companies or other business partners) personal data for direct marketing purposes. If you wish to object to any direct marketing you receive from Recognize Ltd, or would like to request removal from our database, you should contact us by email (nasra@recognizeltd.co.uk) or by letter.
2. Your personal data is contained in information give to us by our subcontractors that provide technical services to us.
3. Your personal data is contained information given to us by our analytics and search information providers.

We do not collect any special categories of personal data about you (this includes details about your race, ethnicity, sex life, sexual orientation, religious or philosophical beliefs, political opinions, trade union membership, information about your health or genetics and biometric data). Nor do we collect any information  about criminal convictions and offences. 

How do we use your personal data?

Your personal data is processed with different purposes. Each processing must be based on a lawful basis, among those set forth by the regulation. We use the following basis:

1. Consent: you have given your informed, unequivocal and specific consent to the processing of your personal data aimed to a specific purpose.
2. Legal obligation: the law requires process and disclose certain data on occasions to certain institutions (for example, to the Tax Authority).
3. Execution of a contract: the data are strictly necessary to provide you with our services or to comply with what was agree with you.
4. Our legitimate interests, provided that your interests and rights do not prevail over them.

We use personal data relating to you that we collect from publicly available sources and/or third parties , or that you provide to us for the purpose of our legitimate interest for example;

1. to improve our website offering;
2. to ensuring we deliver the service you have requested;
3. to carry out our obligations arising from any contracts entered into between us and you;
4. to administer any accounts or registration you may have with us;
5. to administer your participation of any surveys or competition;
6. to communicate with you about any comments/feedback and enquiries you may have relating to us;
7. to ensure our website content is presented in the most effective manner for you when using your computer or mobile phone;
8. as part of our dedication to keep our website safe and secure;
9. to make suggestions or recommendation to you and other users of the website about goods or services that may be interest to you and them.

For marketing purposes:

We will use personal data relating to you to provide you with information about products and services we offer that we feel may interest you by post, telephone, SMS or e-mail. We will send you this information only if; 

1. you have consented to receiving this information; 
2. the information is about products and services similar to those which were the subject of previous sale and you have opted in for this type of marketing;
3. where we are permitted to do so by law without consent e.g if you have or a third party company have provided us with and a company or corporate email address 

If we purchase information on you from a third party, such as marketing lists , we promise to take all necessary checks to make sure your information was collected legally, we will only use the information for the purpose as explained above.

If at any time you do not wish to use your information in this way please contact us via email or post our contact details are available below: email nasra@recognizeltd.co.uk or feel free to send us a letter using our company address on our website contact us section.

Please note; we do not use automated decision making or profiling. 

If you wish to object to this you have the right object to this process and if you wish to do so please send us an email or send us a letter. Details are provided in this policy and in contact us section.

Furthermore, we retain your personal data only for as long as is necessary to deliver you this service. Your data is held in an archived state for no longer than 7 years (for online course participants) and for as long as appropriate for one-to-one clients. Records no longer in use are kept in an archived state which means access to them is greatly restricted. At the end of which period it is securely deleted or destroyed. Deleted data is kept for 72 hours in the backup deletion cycle and then permanently deleted from the system.

Destruction of paper records is carried out securely and appropriately. For example, we securely shred paper records in line with the British Standard for secure destruction of confidential material (BS EN 15713).

To whom might we disclose your personal data?

If another organisation or contractors helps us to provide the service, we will make your personal data available to them.

We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you.

We have never and will never sell your personal data.

If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.

How do we secure your personal data?

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take all appropriate steps to protect the security of your personal data. All our email communications are 100% encrypted. The servers used by Recognize Ltd are subject to European regulation and all data stored locally is protected by a hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place on all business devices which constantly scan for malware and viruses on the network.

All hard copy data is kept in a locked cupboard on the business premises. Access is restricted to authorised users. Records no longer required are shredded and disposed of safely.

All personal data is restricted to authorised users on a need-to-know basis.

In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.

Inaccuracies and corrections

We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you for example, then please let us know by phoning or emailing us.

How to contact us and exercise your rights?

Our legal basis for processing your data is either consent or legitimate interest. Where our legal basis for processing your data is consent you have the right to withdraw your consent at any. given time and ask us not to process your personal information, including for marketing purposes . You can exercise your rights to stop such process by either clicking unsubscribe like or by emailing us via nasra@recognizeltd.co.uk.

We will retain your data for the shortest period for as long as its required to carry out the purpose for which it was collected or as required by law.

Under the General Data Protection Regulation 2016 you have certain rights over your personal data that we hold:

• To receive a copy of your personal data that we hold
• To ask us to correct any errors
• To delete it once we no longer need it.

To contact us regarding those rights, or anything else in this data privacy statement, please write to our compliance officer Nasra Hagi Mohamed by email nasra@recognizeltd.co.uk or at our postal address below:

Recognize Ltd,

Icentrum Innovation,

Birmingham,

B7 4BP

If you do not feel we have dealt with your request appropriately, you have the right to appeal to the Information Commissioners Office (https://ico.org.uk).

Links to other websites

Our website does not contain links to other websites. This privacy policy applies only to personal data collected by Recognize Ltd.

What are cookies?

A cookie is a small file which asks permission to be placed on your computers hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system; they allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the personal data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies, this may prevent you from taking full advantage of our website.