Recognize Ltd knows that your privacy is very important to you. When it comes to the collection of personal information, we follow some straightforward principles. We aim to be clear about the data we collect and why.
All our employees who handle personal data have agreed to the terms of our Data Protection Policy and have a responsibility to comply with it accordingly.
What personal data do we collect?
It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum, include:
- Your name
- Your address
- Your phone number
- Your email
- Bank account details (where direct payments taken)
Participants and businesses we work with may be asked to complete forms or questionnaires for course or coaching facilitation. Wherever we do not need to collect personal data to deliver a service we will not do so.
Zoom sessions are a part of the service Recognize Ltd provides online. These are recorded. Clients can choose whether or not they wish to participate in these sessions. A copy of the recorded session will then be made available via the Recognize platform. Recorded materials are not shared on any commercial platform, or outside the group participants, without the written permission of all involved.
If you do not provide us with personal data which we need to deliver a service, we will try to provide the service, but it may be impossible.
N.B. Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person.
How else have we obtained your personal data?
We never buy customer data for direct marketing purposes. We do access customer data via publicly accessible sources. If you wish to object to any direct marketing you receive from Recognize Ltd, or would like to request removal from our database, you should contact us by email (email@example.com) or by letter.
How do we use your personal data?
We limit the use of personal data to ensuring we deliver the service you have requested. Furthermore, we retain your personal data only for as long as is necessary to deliver you this service. Your data is held in an archived state for no longer than 7 years (for online course participants) and for as long as appropriate for one-to-one clients. Records no longer in use are kept in an archived state which means access to them is greatly restricted. At the end of which period it is securely deleted or destroyed. Deleted data is kept for 72 hours in the backup deletion cycle and then permanently deleted from the system.
Destruction of paper records is carried out securely and appropriately. For example, we securely shred paper records in line with the British Standard for secure destruction of confidential material (BS EN 15713).
To whom might we disclose your personal data?
If another organisation helps us to provide the service, we will make your personal data available to them.
We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you.
We have never and will never sell your personal data.
If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.
How do we secure your personal data?
Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take all appropriate steps to protect the security of your personal data. All our email communications are 100% encrypted. The servers used by Recognize Ltd are subject to European regulation and all data stored locally is protected by a hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place on all business devices which constantly scan for malware and viruses on the network.
All hard copy data is kept in a locked cupboard on the business premises. Access is restricted to authorised users. Records no longer required are shredded and disposed of safely.
All personal data is restricted to authorised users on a need-to-know basis.
In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.
Recognize Ltd employees undergo GDPR and cybersecurity training as part of their onboarding process.
Inaccuracies and corrections
We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you for example, then please let us know by phoning or emailing us.
How to contact us and exercise your rights?
Under the General Data Protection Regulation 2016 you have certain rights over your personal data that we hold:
- To receive a copy of your personal data that we hold
- To ask us to correct any errors
- To delete it once we no longer need it.
To contact us regarding those rights, or anything else in this data privacy statement, please write to our compliance officer Nasra Hagi Mohamed by email firstname.lastname@example.org or at our postal address below:
If you do not feel we have dealt with your request appropriately, you have the right to appeal to the Information Commissioners Office (https://ico.org.uk).
Links to other websites
What are cookies?
A cookie is a small file which asks permission to be placed on your computers hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system; they allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the personal data you choose to share with us.